Privacy Policy

Last updated: June 29, 2026

Trustza is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, Shopify app, dashboards, integrations, and support services (collectively, the “Services”).

Accessing or using the Services means that you accept the practices described below. If you disagree with this Policy, you should not use Trustza.

1. Scope of This Policy

This Privacy Policy applies to the following parts of the Services:

  • The Trustza website (trustza.app)
  • The Trustza application available for Shopify
  • Related dashboards, features, integrations, and customer support communications

2. Information We Collect

We may collect information that is reasonably necessary to provide, maintain, improve, and protect the Services.

a. Personal Information

Personal information may include:

  • Your name and email address
  • Account or authentication credentials
  • Shop or business name and store URL
  • Billing and administrative contact details

b. Store, Product, and Order Information

Depending on the features you use, we may process:

  • Product titles, descriptions, images, and other product information
  • Prices, inventory levels, variants, and related catalog data
  • Order information, transaction references, and fulfillment status

c. Technical and Usage Information

We may automatically receive:

  • IP address
  • Browser, device, and operating-system information
  • Activity logs, feature interactions, and diagnostic data
  • Cookies and comparable tracking technologies

3. How We Use Information

We use collected information to:

  • Deliver, maintain, and administer the Trustza Services
  • Respond to support requests and send operational or service communications
  • Develop features and improve reliability, performance, and user experience
  • Detect misuse, manage security, prevent fraud, and enforce applicable terms
  • Meet legal, regulatory, accounting, and compliance requirements

4. Cookies and Similar Technologies

Trustza may use cookies and similar technologies for:

  • Core website and application functions
  • Analytics, diagnostics, and performance measurement
  • Marketing attribution and advertising insights

You can control or disable cookies through your browser settings. Some functions may not work correctly when cookies are blocked.

5. Third-Party Services and Integrations

To operate the Services, we may provide limited information to trusted providers, such as:

  • Shopify and its APIs
  • Analytics services, including Google Analytics
  • Advertising measurement tools, including Meta (Facebook) Pixel
  • Customer support systems, such as Intercom or Zendesk

These providers are authorized to process information only as needed to perform services for us and operate under their own privacy terms and security practices.

6. Data Sharing and Disclosure

We do not sell your personal information. We may disclose information only when reasonably necessary:

  • To vendors and service providers that support our business operations
  • To respond to lawful requests or comply with legal obligations
  • To protect the rights, property, safety, and security of Trustza, our users, or others
  • As part of a merger, acquisition, financing, reorganization, or transfer of business assets

7. Data Retention

We keep personal and business information only for as long as reasonably necessary:

  • While your account remains active
  • To provide and support the Services
  • To satisfy legal, tax, accounting, security, or compliance obligations

After an account is closed, certain information may remain for a limited period when required by law or legitimate business needs. It will then be securely deleted or anonymized.

8. Your Privacy Rights

Depending on where you live, applicable privacy laws, including the GDPR or CCPA, may give you rights to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Object to or request limits on certain processing
  • Receive eligible information in a portable format
  • Withdraw consent where processing is based on consent

California residents may also have the right to know the categories and purposes of personal information collected and to request deletion, subject to applicable exceptions. Submit requests to [email protected].

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect information against loss, misuse, unauthorized access, alteration, or disclosure. Nevertheless, no online service or storage method can be guaranteed to be completely secure.

10. Children’s Privacy

The Services are not intended for children, and Trustza does not knowingly collect personal information from children. If you believe that a child has submitted personal information, contact us so that we can review and remove it where appropriate.

11. International Data Transfers

Information may be processed or stored in countries outside your place of residence. Where required, we use appropriate safeguards and handle international transfers in accordance with applicable data protection laws.

12. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updated version will be posted with a revised “Last updated” date. Continued use of the Services after an update means that the revised Policy applies to your use of Trustza.

13. Contact Us

For questions, privacy requests, or concerns about this Policy, contact us at: